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FAQ's


Who are The Ethical Diamond Ring Company?

What is a blood diamond?

What does Triple-Certified mean?

What is Confict Neutral?

How do I know what do look for in a diamond?

 

Your stock list does not show the diamond I want. Is it still available?

I don't like any of the rings in your site. Can you supply other styles?

How do I place an order?

How long will it take for my order to arrive?

What if I am not happy with my order?

Can I see your privacy policy?

Can I see your terms or use / terms and conditions?

Who are The Ethical Diamond Ring Company?

Who are The Ethical Diamond Ring Company? is a company based in Birmingham's famous Jewellery Quarter. We sell exclusively through the internet allowing us to sell a high quality product at a fair price to our customers throughout the world. For more information about us click here.

What is a blood diamond?

A blood diamond or a conflict-diamond is a diamond which has been used in the illegal arms trade. The weapons bought with blood diamonds are generally used by illegal millitia groups in places such as Sierra Leone. For more information about blood diamonds click here.

What does Triple-Certified mean?

Triple-Certified is the scheme we operate to ensure our customers recieve the highest possible guarantee of product assurance. For more information about Triple-Certifiedclick here.

What is Confict Neutral?

While the implementation of the Kimberley Process has been very successful in reducing the number of blood-diamonds in circulation, about 1% of diamonds are still blood-diamonds. It is also impossible to prove that any given diamond is conflict free. In addition, the simple act of buying a diamond helps to maintain the general value of diamonds by simple supply and demand economics. In an attempt to undo some of the harm caused by diamond sales we created the 'Conflict Neutral' concept. This is where a donation is made to charities who are independant and effective in their actions to counter-act the ill effects of the diamond industry. For more information about Confict Neutralclick here.

How do I know what do look for in a diamond?

Diamonds have several characteristics. The most important of these are often called teh 4 C's. These are Colour, Clarity, Cut and Carats. Other characteristics include polish and fluorescence. Click here to learn more. One very important factor when buying a diamond is price. As you alter teh features of your diamond our choose a diamond tool will automatically give you a guide price based on the worlds leading diamond databases. Also a selection of diamonds in our stock will be displayed giving you several options.

What is the pink diamond on the right?

The pink diamond on the right of the page is a famous diamond called the Steinmetz Pink. Click here for more information

Your stock list does not show the diamond I want. Is it still available?

Yes. We have over 20,000 individual diamonds available. However these are not all listed on our website. We can supply virtually any diamond. Simply click proceed in the 'Choose a Diamond' page to enquire about the diamond you have chosen. We will then select suitable diamonds for you and provide pricing information.

How do I place an order?

Follow the 'Choose a Ring' or 'Choose a Diamond' process through to the review page. There enter you details and submit your enquiry. If you have chosen a ring style and diamond we will confirm that the price quoted on the website is correct and arrange to take payment. If you have not chosen a diamond from our stock list or have indecated that you wish to recieve more information about other ring styles we will contact you to give pricing information and to discuss your requirements.

I don't like any of the rings in your site. Can you supply other styles?

We are constantly working to keep our ring styles among the most stylish and up to date available. All of our rings are hand crafted in our own workshop so we are well equipped to create a ring to your specifications. Alternatively we can supply numerous options if you have a style type in mind but do not like any of the ring styles on our site.

How long will it take for my order to arrive?

Usually once payment is recieved your ring will be delivered within 14 days. If there are delays in the supply of required materials there may be a slight delay but this is unusual.

What if I am not happy with my order?

We provide a lifetime quality guarantee on all of our rings. If you are unhappy with our workmanship we will correct this free of charge. Please note that this does not cover wear and tear. As our rings are individually made to order we may not restock a ring if you simply do not like it. Your statuatory rights are not affected

Can I see your privacy policy?

Yes. Click here to view our privacy policy.

Can I see your terms of use / terms and conditions?

Yes. Click here to view our terms of use / terms and conditions.

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